FAQs

1. About Our Dealership
Q: Where are you located and what are your hours?
A: We’re located at 3950 Century Ct, Pittsburg, CA 94565.
Our hours are:
Sales: Mon–Sat 9:00 AM – 8:00 PM, Sun 10:00 AM – 7:00 PM
Service: Mon–Fri 7:30 AM – 6:00 PM; Sat 7:30 AM – 5:00 PM; Sun Closed
Parts: Mon–Fri 7:30 AM – 5:00 PM; Sat 8:00 AM – 5:00 PM; Sun Closed
Q: Do I need an appointment for sales or service?
A: Walk‑ins are welcome, but scheduling an appointment helps us ensure your vehicle or test drive is ready when you arrive.
Q: What Hyundai models and vehicle types do you carry?
A: We offer a full range of new Hyundai models (e.g. Elantra, Sonata, Kona, Santa Fe, IONIQ 5, Tucson, Venue). We also have used and certified pre‑owned inventory.
Q: What cities or areas do you serve?
A: We serve drivers in Pittsburg, Antioch, Vallejo, Walnut Creek, Concord, Pleasanton, and beyond.

2. New, Used & Certified Pre-Owned (CPO)
Q: How often is your inventory updated online?
A: We strive to refresh and reflect real‑time availability daily so you see what’s currently available.
Q: Can I reserve or hold a vehicle online?
A: Yes — we provide an online reservation or hold option. Contact us to confirm that hold.
Q: What does “Certified Pre‑Owned / CPO” mean?
A: CPO vehicles go through multi‑point inspections, include warranty coverage, and often offer perks like roadside assistance.
Q: Do you accept trade-ins?
A: Yes — we accept trade-ins. You can get a preliminary estimate online or bring your vehicle in for inspection. Trade‑in value is based on condition, market data, and demand.
Q: Can I sell you my car without purchasing a new one?
A: In many cases, yes, we may purchase vehicles outright depending on condition, title, and other factors.

3. Financing & Payment
Q: Do you offer financing or leasing?
A: Yes — we partner with multiple lenders and offer in‑house finance/lease options (for qualified buyers).
Q: Can I apply for financing online?
A: Yes — use our online finance application to apply for credit and get pre‑qualified.
Q: What credit scores do you work with?
A: We work with a wide range of credit profiles. Even if your credit isn’t perfect, we’ll explore options.
Q: How much down payment is required?
A: It depends on your credit, the vehicle, and the lender. We’ll work with you to find a down payment that works.
Q: Are there special offers, incentives, or rebates?
A: Yes — check our Offers / Incentives page regularly for Hyundai factory and dealership deals.

4. Service, Maintenance & Parts
Q: Does All Star Hyundai have a service center? What do you service?
A: Yes. We perform routine maintenance (oil changes, brake service, tire rotations), diagnostics, warranty repairs, and more.
Q: Can I schedule a service appointment online?
A: Yes — use our “Schedule Service” form to pick a convenient date and time.
Q: Do you offer loaner vehicles, shuttle service, or pickup/delivery?
A: Options may vary — ask when scheduling. We strive to make your service experience as convenient as possible.
Q: Are your technicians Hyundai certified?
A: Yes — our technicians are trained and certified to service Hyundai vehicles to factory standards.
Q: Can I order parts or accessories?
A: Yes — we stock genuine Hyundai parts and you can place orders via our Parts Center.

5. Registration, Warranty & Documentation
Q: Do you handle title transfers, registration, and licensing?
A: Yes — we manage the paperwork including registration, fees, taxes, and emission compliance (as required by state law).
Q: What documents do I bring when purchasing a vehicle?
A: Commonly: valid driver’s license, proof of insurance, trade‑in title (if applicable), proof of income/employment, and down payment.
Q: Are extended warranties or service contracts offered?
A: Yes — we offer extended warranty plans and service contracts. Ask your sales rep for more details.
Q: What is your return or exchange policy?
A: Please review the terms of any sale. We aim for customer satisfaction; specific return or exchange availability depends on vehicle condition, time elapsed, and contract terms.

6. Online Sales & Delivery
Q: Can I complete the purchase entirely online?
A: Yes — many customers finalize financing, trade‑ins, and paperwork online, then pick up or arrange delivery.
Q: Do you deliver vehicles to buyers’ homes?
A: Yes — we offer home delivery within a certain radius. Ask us about availability and any associated fees.
Q: Does All Star Hyundai offer an “Express Checkout” or fully online shopping option?
A: Yes — we have an All Star Express option that provides upfront pricing, online checkout, and home delivery. express.allstarhyundai.net

7. Special Programs & Miscellaneous
Q: Do you offer discounts for military, students, or first responders?
A: Possibly — please ask your sales or finance rep about current programs or promotional discounts.
Q: Can I buy with an out-of-state driver’s license?
A: In many cases, yes. We’ll help you with the required paperwork and compliance procedures.
Q: What if I lose my key or remote?
A: We can order and program replacement keys/remotes for most Hyundai models. Contact us with your VIN and vehicle info.
Q: Can I add accessories or customization (e.g. tint, wheels)?
A: Yes — we can install many accessories or OEM upgrades. Ask your rep for pricing and options.

8. Contact & Support
Q: How can I reach sales, service, or parts?
A:
Sales / Main: (855) 823‑4659
Service: (855) 823‑7223
Parts: (855) 823‑7954

Q: Who do I contact if I have an issue after my purchase?
A: Reach out to your salesperson, or the general manager. You can also use our Contact Us form to escalate concerns.
Q: I have a question that’s not listed. What should I do?
A: Use our website chat, fill out the contact form, or call us. We’re happy to help with anything not covered here.